Privacy Policy.

Your privacy is important to us, and we’re committed to protecting your personal information. This Privacy Policy outlines how Windsor Care ("we", "us", or "our") collects, uses, discloses, and protects the personal information of individuals ("you", "your") who access or use our website or services.  In doing this we also ensure that we comply with the Privacy Act 2020 and any other obligations we have relating to personal information.

By using this website or otherwise providing us with your personal information, you consent to the practices described in this Privacy Policy.

Collection of Personal Information

When you engage with our services, we may collect the following categories of personal information:

  • Identifiers: Full name, mailing address, email address, phone number, credit/debit card data, billing address.

  • Device and Usage Information: IP address, browser type, time zone, referring/exit pages, device information, and browsing behaviour via cookies and similar technologies.

  • Marketing Data: Preferences for receiving marketing communications, where applicable.

Use of Personal Information

We use your personal information for the following purposes:

  • To conduct our business and help us manage and enhance our services

  • To communicate with you

  • To manage customer service requests

  • To send marketing communications, where consent has been provided

  • To comply with legal obligations and enforce our legal or contractual rights

  • To perform data analysis including analysing website usage and improve functionality and user experience

Consent

By submitting personal information for the purposes of engaging with our services, you consent to the collection and use of such information for the specified purpose.

Where required for secondary purposes (e.g., marketing), we will obtain your explicit consent or provide an opportunity to opt out.

You may withdraw your consent at any time by contacting us at the email address below.  Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

  • To third-party service providers as necessary to complete your transactions or deliver services

  • When required to comply with applicable laws or legal obligations

  • In connection with a merger, acquisition, or sale of all or a portion of our assets

  • To protect our rights, safety, or property, or that of others

  • Where you have otherwise authorised such disclosure

Third-Party Providers and Cookies

We may engage third-party providers (e.g., advertising networks, analytics tools such as Google Analytics) who are subject to their own privacy policies. We recommend reviewing these policies to understand how such parties handle your data.

We use cookies to enhance user experience, track analytics, store cart information, and enable core functionality. You may disable cookies through your browser settings; however, doing so may limit certain features of the website.

We may partner with third-party advertising networks to display relevant ads on other websites. These partners may also use cookies and other tracking technologies to collect information about your browsing behaviour and preferences.

International Data Transfers

Please be advised that your personal information may be processed or stored in jurisdictions outside your country of residence, including the United States, and may be subject to the laws of those jurisdictions, including access by law enforcement or government authorities.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information under our control.  While no method of transmission or storage is guaranteed 100% secure, we take all reasonable steps to prevent unauthorized access, disclosure, or misuse.

Age of Consent

By using this site, you represent that you are of legal age to use this site in your jurisdiction, or that you are the parent or legal guardian granting consent for any minor dependents to use the site.

Policy Changes

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting to the website. Where material changes are made, we may notify you via email or a prominent notice on the website.

We encourage you to review this policy periodically.

Your Rights

You have certain rights regarding your personal data. These include the following rights to:

·         request a copy of the personal data we hold about you;

·         inform us of a correction to your personal data;

·         exercise your right to restrict our use of your personal data;

·         exercise your right to erase your personal data;

·         withdraw consent at any time for the processing of your personal data;

·         object to particular ways in which we are using your personal data; or

·         lodge a complaint with a supervisory authority.

Your ability to exercise these rights will depend on a number of factors and, in some instances, we will not be able to comply with your request, for example, because we have legitimate grounds for not doing so or where the right does not apply to the particular data we hold about you. If you would like more information on these rights, wish to exercise them or have questions about your information, please contact the Privacy Officer in the first instance by emailing them at the email address below.

Contact Information

Windsor Care -  [insert privacy officer email address]

If you are not satisfied with our response you can contact the New Zealand Office of the Privacy Commissioner.