FAQ – Independent Living
This is up to the discretion of management.
No, all maintenance charges are covered by your weekly service fee including the light bulb! Your service fee also covers any fair wear and tear, gardening and general upkeep of the buildings and grounds.
There is a form to fill out and is given to the Maintenance Manager for follow up. We aim to follow up within 5 working days, or we will advise you of any progress
STEP 1
Assessment to move into residential care is usually begins with a referral by your GP or if you have been involved in an accident or incident and are already in hospital, the process may take place during your
STEP 2
A representative from Older Persons Health (OPH) will visit you in your own home and establish as to whether you need to move into residential care or whether a home care package can be put in place to allow you to stay in your own home for longer. This process can take between 6-12 weeks.
STEP 3
Once you have been assessed, and you move out of your cottage/townhouse, it is then relinquished back to WINDSORCARE and the weekly service fees will stop from the date you have completely emptied the cottage/townhouse and handed the keys back to WINDSORCARE.
STEP 4
Monies owed back to you from your ORA (Occupation Right Agreement) will be paid out to you or your family/EPOA (Enduring Power of Attorney), as per your contract.
STEP 5
Whether you are paying for your residential care privately or whether it is subsidised by the government is means tested by work and income. You will be given an application for subsidy by your hospital social worker.
STEP 6
The completed application form is sent off to work and income, the outcome can take on average between 4-6 weeks and can only be backdated 90 days. Until your application is approved, residents are deemed as privately paying. The cost of moving into a care facility is set by the Ministry of Health and is assessed annually on the 1st of July.
PLEASE REFER TO THIS LINK BELOW FOR FURTHER EXPLANATION
https://www.workandincome.govt.nz/products/a-z-benefits/residential-care-subsidy.html
Yes. This is one of the major benefits of living at WINDSORCARE. As a resident you can elect to move within the village to more suitable accommodation and we will do everything in our power to find a room for you. As a resident in the independent living units you have preferential rights to our care units.
please check out the following work and income government website which describes your alternatives
Work and Income have a range of financial assistance options including accommodation assistance. Call 0800 552 002 or see workandincome.govt.nz/eligibility/seniors. For information about residential care subsidies or loans call 0800 999 727. The Commission for Financial Capability can be contacted on (09) 356 0052 or retirement.villages@cffc.govt.nz
WINDSORCARE is a not-for-profit organization run by a Charitable Trust and Governed by a Board of Directors. Funding is received from the government as well as from sales of cottages and residents’ fees.
All funds received goes back into the facility and care of the resident’s.
The service fee depends on the size of your unit and whether you have a garage or not. The price ranges from $114 – $129 per week per unit. The fees are linked to the CPI (consumer price index) which normally increases around 1-3% per annum and is in line with the superannuation increases which are also linked to the CPI.
Yes, they are most welcome to stay
Each unit has a small garden which you are most welcome to manage yourself if you prefer. You are welcome to bring pot plants.
On reoccupation of your house or within 6 months from the date we receive written confirmation of your desire to relinquish your unit.
Yes, for any major changes you will need to put in a request to Management for permission. You may be required to return your unit to its original state upon leaving.
ORA stands for Occupational Right Agreement.
When you purchase a townhouse or cottage at WINDSORCARE you are purchasing under the ORA. An occupation right agreement is any written agreement that gives a person the right to occupy a unit in a retirement village, and sets out the relevant terms and conditions.
The agreement outlines chattels, sum of monies to be paid and other important information regarding your rights.
The occupation right agreement must contain provisions covering:
- the management of the village
- the village’s services and facilities
- the nature of the resident’s right to occupy the unit, and the resident’s and operator’s respective rights to deal with the unit
- the charges relating to the village and to the use of its services and facilities
- the operator’s obligation to run the village properly
- the resident’s rights to be given key financial documents and other information that they ask for
- staffing
- residents’ safety and personal security
- fire protection and emergency management
- the transfer of residents within the village
- meetings of residents with the operator
- accounts
- maintenance and upgrading
- the termination of the agreement by a resident or the operator
- communication to those for whom English is a second language or whose ability to communicate is limited, and
- a complaints facility and disputes procedure.
The occupation right agreement must also cover consultation with residents:
- before a village is sold or disposed of
- before a new manager is appointed, and
- about any proposed changes in services or benefits provided or charges that could affect residents’ ability to pay for them.
In addition the agreement must require the operator, people who work at the village and contractors to:
- treat the residents with courtesy
- respect their rights, and
- not exploit them.
The occupation right agreement must comply and be consistent with the provisions of the Retirement Villages Act 2003, regulations and Code of Practice (unless exempted from any provision). It must also provide information on the code of residents’ rights and Code of Practice.
When you vacate your residence, you will receive your repayment sum which is your ORA license payment less the (DFM)deferred management fees (up to a maximum of 30%).
In your first year at WINDSORCARE the DFM is 10% taken from day one of your occupation.
In the second year, a further 10% is deducted from your original payment and in the third year, a further 10% is deducted, so a maximum of 30% in total.
After this the DFM cuts off regardless of how long you reside at WINDSORCARE. An example is shown in our Brochure
For further information please visit https://www.companiesoffice.govt.nz/all-registers/retirement-villages/registered-documents/occupation-right-agreement/
The weekly service fee varies in price according to the size of the property you are purchasing and whether it has a garage or not.
Prices at WINDSORCARE range from a low of $114 per week to $129 per week (prices increase each year in line with the CPI).
The weekly service fee covers:
- all maintenance of the property including gardening, cleaning outside windows, general wear and tear
- rates
- building insurance
- activities and outings
- rubbish removal
- regular health check-ups from our resident nurses
- 24/7 care at the push of a call button
- security
No you do not have to pay any deposit upon signing an agreement.
Once the agreement is signed you are entitled to 15 days cooling off period.
The agreement usually also stipulates conditions such as:-
subject to sale of incoming residents property. The usual time for sale of property is 6 weeks, meaning you will get at least 6 weeks from the date of signing the agreement before settlement date.
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Our General Manager is on-site from Monday to Friday, normal working hours. Please phone reception (03) 385 3179 or email: gm@windsorcare.co.nz
Our Clinical Manager is also on-site Monday to Friday, normal working hours. Please phone reception (03) 385 3179 or email: clinicalmanager@windsorcare.co.nz
The same phone number will automatically transfer to our nursing station after hours and on weekends.
We have a dedicated nurse who looks after the independent living residents who can also be contacted.
Emergency call buttons are located in your homes and access to the nurses is available 24/7
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