FAQ’s – Care Facility
WINDSORCARE offers the full continuum of care with Hospital, Rest Home, Memory Care as well as Respite and Palliative Care.
We have put together some frequently asked questions to help guide you in your decision to make WINDSORCARE your new home.
Clinical Manager Gene Ruiz is available to answer any further questions you have. Please call 03 385 3179
We have the following number of beds available in our Care Facility: –
- Rest Home (20 beds)
- Dementia/Specialised Care (20 beds)
- Hospital (40 beds)
To be eligible for permanent care, you will need to first be referred by your GP to Older Persons Health for an assessment of Level of Care required.
Q: What are the costs:
A: the government set the prices annually on the first of July by region for each of the 3 levels of care. Contact us for current pricing.
WINDSORCARE charges $25 per day for a premium room (subject to change).
Premiums rooms have a better outlook and are lighter and more sunny
82% of our rooms are premium and there is no public funding for these fees.
Allocation is subject to availability.
Yes all rooms have an EN-suite. Some rooms in the SCU (specialised care/dementia care unit) share an EN-suite.
Yes, this can be done subject to availability. If initially choosing a premium room, we need notice in writing that you wish to transfer to a standard room and will be placed on the waiting list
Subsidies are based on a means test conducted by the work and income government department. You can visit https://seniorline.org.nz/ for more information.
From July 2021 asset thresholds for residential care subsidies are as follows: –
- $239,930 for a single or widowed person in care
- $239,930 for a couple with both partners in care
- $131,391 for a couple with 1 partner in care (your house and car are exempt)
For more information visit the Ministry of Health website: www.health.govt.nz and search ‘income & asset testing’.
WINDSORCARE has its own doctor and it is recommended that you transfer to one of our panel of visiting doctors who routinely visit our facility and also provide emergency 24/7 cover. You can retain your doctor as long as he/she will come to the facility. You may need to pay the difference in cost as non-regular doctors tend to charge more than our house doctors.
Yes absolutely! Please just let us know how long you will be away so we are able to provide the right care for your needs.
WINDSORCARE have organised outings from time to time as part of our Divisional Therapists activities planned throughout the year.
Our wonderful friendly Diversional Therapists Lisa and Angela are actively engaged in providing a full range of entertainment, music and activities every day. There is something on offer most days with themed activities to coincide with special events such as Easter, Christmas, Mother’s and Father’s Day etc.
Most activities are free of charge.
WINDSORCARE provides a bed, chair and bedside table. We encourage residents to bring their own furniture/accessories to make their rooms as homely as possible. These items should not impede the resident’s mobility needs nor pose a falls hazard due to clutter.
Meals are cooked on site. Breakfast is served in your rooms for Rest Home & Hospital. There is a separate dining room for Specialised Care residents, they are encouraged to have meals in the dining room. Everyone is encouraged to have meals in the dining room for lunch and dinner but can let the staff know if you prefer to have your meals in your room.
The main meal is at lunch time. A 2-course meal is served. If you have a visitor and would like to order a meal for them, costs are $8 for a small plate, $10 for a medium size and $12 for large. Special/appropriate diet meals are available.
Yes, we have lovely gardens to sit in and enjoy the sunshine. The dementia area has its own peaceful enclosed garden.
Smoking is strictly in the outside designated area. We have happy hour twice a week in the facility. Residents are able to bring their own alcohol if they wish.
Yes both are available on site every fortnight. This is at your own expense
For organised group activities transport is provided. We cover the cost for medical appointment transport. For any private appointments you would need to make your own arrangements. Our reception can assist with this.
This is a legal document that protects the resident and care facility by setting out the responsibilities of both parties. Care providers are required to have an Admission Agreement. A copy of the agreement will be given before admission and must be signed on or before admission.
This is covered in the Age Related Residential Care Services contract. To view online www.centraltas.co.nz and search Health of Older People / National Agreements